Two award categories in this sector will be graded by size, enabling consumers to recognise the customer service provided by small and regional travel agencies.
Best Independent Travel Agency
- 50 to 100 retail outlets
- 10 to 49 retail outlets
- Less than 10 retail outlets
Best Villa Holiday Company
- More than 2,000 rental units
- 600 to 2,000 rental units
- Less than 600 rental units
A travel agency provides advice and booking facilities for tourism related services to the public on behalf of suppliers such as tour operators, airlines, car rentals, cruise lines, hotels and railways.
Where relevant, customer protection must be provided in the event of company failure via a recognised bonding or insurance scheme.
A33 : Best National Travel Retailer
- Travel Agencies operating retail outlets under a common brand name, agency consortia and homeworker groups
A34 : Best Independent Travel Agency
A35 : Best Online/Call Centre Travel Agency
A36 : Best Cruise Holiday Retailer
Booking websites offer travel components online, they can be individual elements or combinations that enable the public to build their own holiday arrangements. These awards are to recognise the best websites in terms of visitor engagement and whether the public consider them user-friendly, in addition to their product offering.
Open to companies who offer travel components from a range of suppliers and those who offer their own products and services for direct sell to the public.
A37 : Best Flight Booking Website
A38 : Best Hotel Booking Website
A39 : Best Ferry Booking Website
Villa/self-catering holiday booking companies market, promote and manage reservations for villas, apartments and holiday cottages on behalf of independent property owners or their own units.
A40 : Best Villa Holiday Company
These definitions will also apply in the UK/Domestic Holidays, Attractions and Accommodation sector: “Best UK Holiday Cottage/Self Catering Holiday Booking Company”