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BTAConnect

Travel Agency (Retailers) and Booking Website Awards

Retailers

Two award categories in this sector will be graded by size, enabling consumers to recognise the customer service provided by small and regional travel agencies.

Best Independent Travel Agency

  • Large
    • 50 to 100 retail outlets
  • Medium
    • 10 to 49 retail outlets
  • Small
    • Less than 10 retail outlets

Best Villa Holiday Company

  • Large
    • More than 2,000 rental units
  • Medium
    • 600 to 2,000 rental units
  • Small
    • Less than 600 rental units

Definition - Travel Agencies (Retailers)

A travel agency provides advice and booking facilities for tourism related services to the public on behalf of suppliers such as tour operators, airlines, car rentals, cruise lines, hotels and railways.

Entry Criteria

Where relevant, customer protection must be provided in the event of company failure via a recognised bonding or insurance scheme.

    A33 : Best National Travel Retailer

  • Travel Agencies operating retail outlets under a common brand name, agency consortia and homeworker groups

    A34 : Best Independent Travel Agency

    A35 : Best Online/Call Centre Travel Agency

    A36 : Best Cruise Holiday Retailer

Definition - Booking Websites

Booking websites offer travel components online, they can be individual elements or combinations that enable the public to build their own holiday arrangements. These awards are to recognise the best websites in terms of visitor engagement and whether the public consider them user-friendly, in addition to their product offering.

Entry Criteria

Open to companies who offer travel components from a range of suppliers and those who offer their own products and services for direct sell to the public.

    A37 : Best Flight Booking Website

    A38 : Best Hotel Booking Website

    A39 : Best Ferry/European Rail Booking Website

Definition - Villa Holiday Companies

Villa/self-catering holiday booking companies market, promote and manage reservations for villas, apartments and holiday cottages on behalf of independent property owners or their own units.

    A40 : Best Villa Holiday Company

These definitions will also apply in the UK/Domestic Holidays, Attractions and Accommodation sector: “Best UK Holiday Cottage/Self Catering Holiday Booking Company”

Click here to apply for award(s) category listing. The nomination fee is £150 plus VAT per brand/per category