Frequently Asked Questions

Scroll down the page to find the your specific query and click on question to reveal the answer. If you can’t find the answer please email admin@britishtravelawards.com and one of the team will address your enquiry.

Nominee Rules when Lobbying for Votes

Click to review do’s and don’ts when lobbying for your customers votes.

How do I cast my vote(s) in the British Travel Awards?

From the main voting form

Step 1

Register contact details at www.britishtravelawards.com/vote_form.php and submit.If you are not a UK resident uncheck the “I have a UK postcode” box and different address fields will appear.

Step 2

Select a category sector. Category sectors concertina up and sector award categories appear.

Step 3

Select from the award categories. The award categories concertina up and the nominees appear.

Step 4

Click vote button next to chosen nominee or type alternative answer (only type a company name or leave blank). To vote in additional categories repeat steps 2 to 4.

  

Voter then has the option to vote in additional categories by repeating steps 2 - 4 for each category.

Step 5

SUBMIT VOTE(S)

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Why have I received an “email address already used” message when attempting to register to vote in the British Travel Awards?

Either someone else has registered to vote using your email address or you have previously registered. The voting cycle runs for 15 weeks and it is not unusual to forget that you may have already voted.

In all events an email will have been sent to the registered email address titled “Your British Travel Awards Voter Password”. Go to the log-in section at the bottom of the voting form and enter your email address and password to access the voter record.

Once you have logged-in to your voting record you will be able to view and update the registration details (excluding the email address). View, amend, add and delete the voting record. The latest details entered will replace all previous entries.

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I have received a British Travel Awards voter password email but I do not recall registering to vote. Why is this?

The voter password is an auto-response email triggered by your email address being used to register votes in the British Travel Awards. Please check whether anyone who has permission to use your email address has registered using your email.

Third-party and proxy voting is strictly prohibited and we take abuse of this rule very seriously. If you are certain that there has been an unauthorised use of your email address, please reply to the voter password email with the comment; “I did not register” so we can investigate any possible voting policy breach.

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If I register to vote do I need to opt-out so my information will not be shared with any third-parties?

We DO NOT share your information with any third-parties for marketing purposes so there is no necessity to opt-out when you register. See our Privacy Policy for detailed information.

By registering you do however agree to receive no more than four emails per year directly from the British Travel Awards.

The prize arrangement is between the prize provider (not the British Travel Awards) and the prize winner. Each prize is subject to the provider’s terms and conditions and will be specific to each prize.

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How does the Voters’ Prize Draw work, how are the winners chosen and when are the winners notified?

The winners are selected by a blind draw process. When you submit your votes, your record is allocated a unique reference number. The prize list is stored in a separate file, after voting closes the draw takes place by actioning a (record range) random number generator on this file which assigns a number to each prize. These numbers are then matched to the voter database to establish the winners.

The prize provider is advised of the winner’s details and the British Travel Awards will notify the winner at their registered email address week commencing 7th October 2024.

The prize arrangement is between the prize provider (not the British Travel Awards) and the prize winner. Each prize is subject to the provider’s terms and conditions and will be specific to each prize.

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Nominee Rules when Lobbying for Votes

Achieving a British Travel Awards accreditation is the most sought-after accolade by companies operating in leisure travel and recognised as the industry’s gold standard of by consumers.

Our bespoke algorithms query the voting database across multiple conditions and flag possible voting anomalies. Each year these reports have identified a number of incidents where companies had “sailed close to the wind” or failed to read the small print about acceptable lobbying and voting practices.

So there is no misunderstanding, here are the key points about how to lobby for your customers’ votes.

Do lobby for votes in your elected categories. The most successful companies are those who engage with consumers about their participation in the awards not necessarily those companies with the largest customer list!
Do promote the British Travel Awards Voters’ Prize Draw as an incentive for consumer participation. e.g. “Vote in the British Travel Awards for your chance to win a great prize.”
Do not suggest in any communications that entry into the British Travel Awards Voters’ Prize Draw is subject to voting for your company. e.g. YOU CANNOT SAY; “Vote for us [company] for your chance to win a great prize”.
Do not offer an independent prize or incentive, conditional upon or associated with, voting for a specific company or brand in the British Travel Awards.
Nominee companies do include the link to your direct voting app in all consumer communications. This will enable your customers to register and vote for your company, in your elected categories, without having to navigate the main voting form. They can then submit their votes or link to the main voting form, vote in additional categories and answer the bonus question to double their entries in the prize draw.
Do not engage in third-party or proxy voting. Voter registrations originating from some hapless intern instructed to work through a company’s customer list or out-sourced to a bot-farm will be identified by our security software. Those votes will be void or if a blatant violation is identified the company will be disqualified.
Travel industry employees are eligible to vote as they are also considered as consumers of leisure travel products and services. They should register as an individual using their residential address and personal email account.
Travel industry employees should not vote from their place of work i.e. accessing the internet from a common IP address or company network.