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Travel Agency (Retailers) and Booking Website Awards

Retailers

Definition - Tour Agencies (Retailers)

A travel agency provides advice and booking facilities for tourism related services to the public on behalf of suppliers such as tour operators, airlines, car rentals, cruise lines, hotels and railways.

Entry Criteria

Where relevant, customer protection must be provided in the event of company failure via a recognised bonding or insurance scheme.

Award Categories A33 - A36

Are specifically for travel agencies whose primary business is the provision of services via retail outlets and/or homeworkers. Online and Call Centre Retailers who offer face-to-face consultations as a complementary service from their operation's address should NOT enter these categories.

A33 : Best National Travel Retailer

  • Travel Agencies operating retail outlets under a common brand name, agency consortia and homeworker groups

A34 : Best Independent Travel Agency

A35 : Best Online/Call Centre Travel Agency

A36 : Best Cruise Holiday Retailer

*The primary category criteria is the number of retail outlets. Companies can elect to enter a category with a higher number of outlets if the award title is more relevant to their geographic proximity.

A37 : Best Flight Booking Website

A38 : Best Hotel Booking Website

Definition - Booking Websites

Booking websites offer travel components online, they can be individual elements or combinations that enable the public to build their own holiday arrangements. These awards are to recognise the best websites in terms of visitor engagement and whether the public consider them user-friendly, in addition to their product offering.

Entry Criteria

Open to companies who offer travel components from a range of suppliers and those who offer their own products and services for direct sell to the public e.g. airlines, hotels, ferries.

A39 : Best Ferry/European Rail Booking Website

A40 : Best Villa Holiday Company

A41 : Best Luxury Cruise Line

Definition – Villa/Self Catering Holiday Booking Companies

Villa/self-catering holiday booking companies market, promote and manage reservations for villas, apartments and holiday cottages on behalf of independent property owners or their own units.

A42 : Best Family Cruise Line

These definitions will also apply in the UK/Domestic Holidays and Attractions Awards:

A72 - Best UK Holiday Cottage/Self Catering Holiday Booking Company

Apply for Award Category Listing