About the Awards

The British Travel Awards is the largest and most influential poll of consumer opinion on the performance of leisure travel and tourism providers.

Since 2008 we have been registering public opinion and rewarding companies considered by customers as the best at their business.

Last year saw 334,522 consumers cast 753,938 votes-across the 83 award categories - for their favourite companies and brands in the 13 weeks between July and September. These were not simple clicks on a Facebook “like” or Twitter “favourite” button - but individuals who took the time to register their details and make considered judgements on the companies they considered deserving of recognition.

The British Travel Awards is established as the consumers “symbol of excellence”. Companies entitled to display an award’s accreditation benefit from increased customer engagement and improved sales opportunities.

The 2019 award categories and eligibility

Voting is open to UK and non-UK residents who purchase leisure travel products and accommodation from companies operating in or offering online services to the UK market.

Independence and integrity throughout

The British Travel Awards is a proudly independent organisation. Unlike other travel awards, we have no stakeholder ties or affiliations to any travel companies or trade publications - where public perception believes the results are all too often influenced by panels of travel industry pundits and the winners determined by the leverage of their advertising budget.

The British Travel Awards is funded by the nomination fees, event ticket receipts and the patronage of sponsors who have identified the benefits of increased brand visibility and sales opportunities as our trade and consumer audience grows exponentially year-on-year.

Deloitte perform agreed upon procedures on the online voting platform and the data it produces. These agreed upon procedures challenge unusual voting patterns and the scoring of the awards. The final results for all open voted categories will be sent to Deloitte and will be verified in October 2019.